9. Parent and Carer Communication

9.1

Ilkley Grammar School value our strong relationships between school and home and therefore make a commitment to mutual respect in communication at all times as outlined in the Trust Communications Policy (Please click here)

9.2

We Respect parents and carers’ rights to raise concerns about their child’s safeguarding, welfare, progress, or happiness at IGS. It is important that any concerns are always delivered in a respectful way to staff to ensure a constructive and positive outcome.

9.3

Ilkley Grammar School or Moorlands Learning trust will not accept rudeness or verbal/written/online/physical abuse from parents or carers towards the school, its staff or other students

In such cases, Ilkley Grammar School reserves the right to terminate calls or meetings.

Any incidents of parent or carer threats or abuse towards the staff, school or other students may result in action being taken by IGS.

9.4

During term time, IGS staff will acknowledge all communication (email, phone, or letters) within 2 full working days, followed by a more detailed response as appropriate as soon as possible. NB: There are a number of staff at IGS who work part-time – they are not expected to respond on a non-working day.

All urgent messages will be responded to by appropriate staff as soon as possible.

9.5

To help you communicate with the correct department or team of people, the following email addresses and telephone numbers are available. For general queries to teaching staff, please use the admin@igs.mlt.co.uk email address and use the subject box to identify which teacher/member of staff you wish to email.

Useful contacts 

	Email	Phone
Y7-11 Notifications of Absence	attendance@igs.mlt.co.uk	01943 608424 extension 2 on the morning of an unforeseen absence.
Post-16 Notifications of Absence	p16attendance@igs.mlt.co.uk	01943 608424
Learning Support	inclusivelearning@igs.mlt.co.uk examaccess@igs.mlt.co.uk	01943 608424
Finance	admin@igs.mlt.co.uk	01943 608424
PTA	PTA@igs.mlt.co.uk	01943 608424
Lettings and venue Hire	venuehire@igs.mlt.co.uk	01943 608424
General Enquiries	admin@igs.mlt.co.uk	01943 608424
Parents' Evenings	parentsevenings@igs.mlt.co.uk	01943 608424